Everyone witnessed an immense growth of call center industry and its expansion worldwide. Also known as contact center, a call center is an office that operates through the telephone. Employees working in such companies are concerned about receiving and disseminating information to customers through telephone calls.
There are two types of call centers – inbound and outbound. An inbound call center receives customers’ queries and provides better solutions matching their needs and expectations. Outbound call center, on the other hand, provides telemarketing services with the main purpose of selling products and services.
Growth of call center in India
India is a home to call center companies, as it houses a large number of these companies offering immense job opportunities with attractive salary packages. Call center provides amazing growth opportunities especially for youngsters and offers them an open work environment.
There are many analysts who believe that India will remain a favorite destination for call center industry in coming time. Call center industry also contributed a lot to India’s GDP, aside from eradicating unemployment.
Indian cities such as Bangalore, Mumbai, Gurgaon, Noida, and Kolkata are known as a favorite destination for foreign investors, especially those seeking to venture into call center industry. These cities house number of call center companies and has become a hot destination for those, who desire to grab a better opportunity in this sector.
India continues to attract a large number of overseas businesses by letting them find the best working environment and highly efficient employees. These companies can also avail the facility of cheap labor costs without compromising the quality of work. As they can hire energetic and fluent English speaking employees that possess a passion to deliver best solutions, this helps the businesses in increasing their profits. Though Australia, United States, China and others have been a popular destination for such industry, India managed to attain a leading position with the changing business scenario and witnessing a noticeable growth in call center industry.
Also, if we talk about its national impact, global organizations choose India to outsource their call center services and are heavily profited by the low cost and high-quality services. This makes India’s position as the world leader in outsourcing call centers remain unshaken and undisputed.