How does the integration of AI impact modern businesses?

January 25, 2018
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Ever since the whole Internet of Things (IOT) broke out, more and more businesses have started to rely on them heavily for advanced user interaction with devices. This has now reached a stage where you could almost control any appliance of the house from the comfort of your couch. And with the integration of AI’s like Google assistant and Amazon Alexa, you don’t even need to do that anymore too. Simply utter what you need and bam, you have it on a speaker or on your phone.

But the simple fact of the matter is, while AI is great for the end users, it is even better for businesses because as of now, Ai has evolved to an extent that many tasks can essentially be achieved without human interference. The most notable example of this would be the automated customer service system where Ai is replacing a lot of human work and making the after sales or query responses a much straightforward affair. And it isn’t just automated customer systems that Ai aims to improve upon, as a matter of fact, a lot of start-ups are now opening that can use the Ai technology and implement them on their products. For example, a few years back there was a much anticipated Kickstarter project calling itself “Jibo” which was essentially a home robot companion that aims to be a silent smart companion of the household. Much of the tech that made it into Jibo’s final product can be now found integrated into smart home devices like the Amazon Alexa and Google Home. Now the reason why I bought this up was because, smart home gadgets aren’t just a vessel to power the modern home. Because these devices are connected to a neural network, businesses can leverage the same and integrate into their core systems.

So then let’s cut to the chase, why is Ai such a big deal for modern businesses then? Here are a few brief points explaining the same:

  1. Ai for stock analysis: Modern businesses rely a lot on 3rd parties for parts and supplies that they don’t manufacture in house. Ai can be placed here to act as a middleman to automate the processes of payments and supplies.
  2. Ai can accurately display statistics in real time: We all know Iron man and Jarvis, but the fact here is that Jarvis isn’t just a figment of a fiction anymore. Ai’s exponential processing potential can be used to leverage extra compute power at disposal and effectively give real time figures to businesses.
  3. Ai for integrating services: A lot of companies now, especially the ones that deal in B2C services like food chains have started to leverage the potential of Ai for customer management and order queueing. Effective statistics of the Ai help the businesses to get more organised and fulfil orders on time.

All of this seems very impressive and Ai could potentially change the business-customer interaction in the near future. Right now, it has just scratched the surface and in the future, we might all have our own personal Jarvis in our pockets. Oh right, Google Assistant and Siri, almost forgot you two!

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